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Accessibility Statement

Last Updated: 1/21/2026

1. Our Commitment
 

Zenmar is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure that our website is perceivable, operable, understandable, and robust.
 

2. Conformance Status
 

We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA (or 2.2), which is the industry standard for web accessibility. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.
 

3. Accessibility Features on our Wix Website
 

Our website is built using the Wix platform, which includes several built-in accessibility features that we have implemented, such as:

  • Keyboard Navigation: All site elements (menus, buttons, and forms) are designed to be fully navigable using only a keyboard.

  • Visual Focus Indicators: We have enabled "smart focus rings" to help keyboard users see which element they are currently interacting with.

  • Heading Structure: We use a logical heading hierarchy ($H1$, $H2$, etc.) to help screen readers navigate the content.

  • Alternative (Alt) Text: We provide descriptive alt-text for images that convey meaningful information.

  • Site Language: Our site's language is clearly defined in the code to assist screen reader software.
     

4. Known Limitations
 

While we strive for 100% accessibility, some third-party integrations (such as external booking widgets or social media feeds) may have limitations beyond our direct control. If you encounter any issues with our booking process or any other part of the site, please contact us immediately using the details below.
 

5. Physical Accessibility in Costa Rica
 

In addition to our digital presence, our physical hotel location in Costa Rica complies with local accessibility regulations (Law No. 7600). We offer the following accommodations:

  • [Example: Accessible guest rooms with widened doorways.]

  • [Example: Ramps and elevator access to all common areas.]

  • [Example: Dedicated parking spaces for guests with disabilities.]
     

6. Feedback & Contact Information
 

We welcome your feedback on the accessibility of our website. If you encounter any barriers or need assistance making a reservation, please contact us:

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