Privacy Policy

1. Introduction

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Welcome to the website of Zenmar. We are committed to protecting your personal data and your privacy. This policy informs you how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights.

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2. Data Controller

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Zenmar is the owner and operator of this website.

• Physical Address: Easy Street, Playa Negra, Santa Cruz, Guanacaste, Costa Rica

• Contact Email: Info@ZenmarHotel.com
   

3. The Data We Collect

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We collect, use, store, and transfer different kinds of personal data about you, which we have grouped together:

• Identity Data: Name, surname, and passport/ID number (provided during booking).

• Contact Data: Email address, phone number, and billing address.

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and location.

• Usage Data: Information about how you use our website.

• Marketing Data: Your preferences in receiving marketing from us.
   

4. How Your Data is Collected
 

• Direct Interactions: You give us your Identity and Contact data by filling in forms (Contact Us, Newsletter Sign-up) or by making a hotel reservation.

• Wix Platform Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns via cookies and similar technologies.
   

5. Website Hosting and Data Storage (Wix.com)
 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our hotel services to you.

• Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

• Wix may store your data in data centers located in the United States of America, Ireland, South Korea, Taiwan, and Israel.
   

6. Payment Processing
 

All direct payment gateways offered by Wix.com and used by our hotel adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our hotel and its service providers.
 

7. Use of Cookies
 

We use cookies to ensure the basic functionality of our website and to improve your experience.

• Essential Cookies: Wix uses cookies for security, system effectiveness, and stability (e.g., XSRF-TOKEN, hs, svSession).

• Marketing/Analytics Cookies: We use these only if you provide consent via our cookie banner. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
   

8. Purpose of Processing
 

We use your data to:

• Process and manage your hotel room reservations.

• Send you marketing communications and newsletters (only with your express consent).

• Improve our website and customer service.

• Comply with Costa Rican legal obligations regarding tourism and tax reporting.
   

9. International Data Transfers
 

Since we use the Wix platform and host international guests, your information may be transferred across borders. We ensure that your data is protected by Wix’s security protocols, which comply with international standards such as the GDPR.
 

10. Data Retention
 

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
 

11. Your Legal Rights (ARCO Rights)
 

Under Costa Rican Law No. 8968 and international regulations, you have the right to:

• Access your personal data.

• Rectify (correct) your data.

• Cancel (delete) your data.

• Oppose the processing of your data.

To exercise any of these rights, please email us at Info@ZenmarHotel.com
 

12. External Links
 

This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.